This document has been created to help clients through the first steps of using and configuring KioskWatch. Any customer who has purchased a license for KioskWatch should be able to login to the Kioskwatch application,

If you have windows 98 SE or greater, with all service packs installed, you should meet these requirements, but we will not support problems with connecting to KioskWatch.

1.2 Log in to your Account
The first steps in using the KioskWatch remote management and monitoring application is to login to the web application. Please use the URL that was supplied to you, or go to https://www.kioskremote.net.

When you first visit the website, you will be required to authenticate yourself into the application. This is done through a simple username and password. If you have signed up with WebStats your owner id and password will work as your login, otherwise you should have received a new password from our support team. If you have not received a password, contact us at support@KioskLogix.com.

Please note that once we have generated a password for you, this password will be what you use to login to WebStats, KioskWatch and any other application used with NetStop.

2.1 Main page
Once you have logged in, you will be greeted with your user page. This page will have many features available to you.

These features are as follows:

2.2 Generated alerts.
View the last 5 alerts that have been generated. Click the "view alerts" button to see a list of all alerts that have been generated for all your kiosks. This data is kept for 45 days, or up to 550 alerts. You can delete your alerts at any type by clicking on the "delete alerts" button; you will see a conformation button, click yes to delete all your alerts (this can not be undone!).

2.3 Licenses.
View the different licenses you have available to you. You should see your total number of kiosks, along with kiosks registered with Netstop, KioskWatch, or WebStats. Click on one of the 3 buttons to see a list of all your kiosks. If you need to un-register a kiosk click on the "un-register" button.

NOTE: when your kiosk becomes unregistered it can no longer be used by customers and will stop generating revenues.

We verify each request to un-register a kiosk, so un-registering will not be instant, this means an email is sent to our support team, so a Netstop registration will only be unregistered during normal business hours.

2.4 Weekly reports.
We currently have 3 graphs available for Kiosk Watch users. Each graph is a weekly report and displays all your kiosks registered with KioskWatch. The 3 graphs are: Revenues, which displays all money the kiosk has generated this week. Usages, which displays the number of usages and page prints. And finally Payment types, a graph that shows the different payment types for each kiosk, and the number of payments for each time.

2.5 Bulletins.
These bulletins are added from time to time to keep kiosk vendors up-to-date or current news that affects their business, and their kiosks. We will supply Kiosk Watch clients with information relating to the kiosk industry, Netstop the application, Viruses and worms. Security related issues with the Internet and Microsoft products. Different tips and tricks that will help you run your kiosks better and generate more revenues.

3.1 Tree menu
The tree menu is the most important tool in Kiosk Watch. From here you can view all your kiosks, the current status of each kiosk, any alerts that have been generated, and the IP address.

Each kiosk is symbolized with a computer icon and a colored circle next to it. These icons will give you an idea of the current status of your kiosks. Each time you move your mouse over a kiosk, you will have a "popup" screen open with current information about your kiosk, ranging from the Kiosks latest IP Address, to any alerts that you should know about.

3.2 Tree menu color icons
Color icons for your kiosks are as follows:

RED: Critical problem, kiosk requires servicing
ORANGE: Problematic. Might clear up, but may require servicing soon.
Yellow: Ongoing problem
BLUE: Minor problem, should clear up soon.
GREEN: No problems found.

3.3 Create/Edit groups
Within the tree menu you are able to create groups or "folders". This will let you group your kiosks and organize them and keep track of machines better machines.

To create or edit a group. Click on the create group icon (above the tree menu). From here you can create, delete, or edit each group you.

To manage your kiosks, click on the manage kiosks icon (above the tree menu). This will list all your kiosks, in their current groups, and a drop down menu of existing groups. Select the group you want to move the kiosk to, and submit the changes.

4.1 Monitor: Report summery
Monitor allows you to view current data collected about your kiosk. Here you will see the last time the kiosk has checked in to kiosk watch, the last time it rebooted, and time someone used the kiosk, and the IP address.

Each kiosk will have colored images next to it; these images will give you an idea of the current status of the kiosk (to view the kiosks history, click on view alerts).

4.2 Monitor: View licenses
View your different licenses for Kiosk Watch, WebStats, and Netstop ids.

4.3 Monitor: View Alerts
Each time a kiosk misses reporting in on time, is not used in a specific time range, or has not rebooted, an alert will be generated. This data is kept for 45 days, or up to 550 alerts. You can delete your alerts at any type by clicking on the "delete alerts" button; you will see a conformation button, click yes to delete all your alerts (this can not be undone!).

5.1 Usages
The usages section works the same as our WebStats program. You need webstats licenses for this section to work correctly.

7.1 Settings Kiosk Watch settings
These settings are important for Kiosk Watch to work correctly. The most important setting is your email address. This email account is where alert emails will be sent, along with bill jams, and any information dealing with changes to Kiosk Watch or your account. You can also turn help on and off. Some pages will have a "help section" on the page, if you do not need to see these help sections you may turn them off at any time.

7.2 Settings Kiosk descriptions
Here you can change your kiosks description, just select the kiosk from the drop down, and type in the new description. *Note. You can change a kiosk description on the specific kiosk page (select the kiosk from the left menu).

7.3 Settings kiosk notification
If you need to turn on/off email notification (receive email about kiosk alerts) for all your kiosks or you need to turn on/off alert notification (alerts are created and stored in your alert history) you may do so here. These settings will turn ALL kiosks on or off. If you need to set a specific kiosk, you may do so by selecting a kiosk from the left tree menu, and make the changes there.

8.1 view kiosks
Each kiosk has its own "page" where you can see the details for the specific kiosks, and make configuration changes on a machine by machine need.

8.2 view kiosks: Location
Add the location information for each kiosks, this includes the address, telephone number, and contact person.

8.3 View kiosks: Settings
Turn on/off email notification of alerts, and alert generation for your alert history. This is for the specific kiosk only.

8.4 View kiosks: Alerts
These are alerts that have been generated for this specific kiosk only.

9.1 Netstop configuration
Here you will see configuration information for the Netstop Pro application. You can view information such as Netstop version, registration number, applications listed in Netstop and much more.

9.2 Kiosk Hardware settings
Here you will see the different configurations of for hardware used with Netstop, such as bill validator, and credit card swipe.

9.3 Kiosk software settings
This section deals with settings of your OS and software installed on your PC.

9.4 Internet settings
Here you can view your network setup, IP address information, your setting in Netstop for the internet, and send ping requests to the kiosk.